Frequently Asked Questions (FAQ)

LOGISTICS

What happens when you arrive in Las Vegas and when you depart?

Q: When do we get our finished product?

A: They say good things come to those who wait!  It’s our goal to give you the best video depicting your experience as possible. That being said we like to give ourselves 2 weeks from the time we pick up our equipment to view all the footage and edit into a video you and your friends can enjoy for years to come.  Don’t worry…while we say 2 weeks we’ll more than likely get it to you in less!

Q: How do we get the GoPros back to you?

A: We can make arrangement at the time of drop off, or you can simply leave them with the concierge at your hotel and we will pick them up.

Q: Where can we take the GoPros?

A: Take them everywhere. The more places you take them and footage you get, the better video we will be able to produce for you. We highly suggest taking them to the Club, Pool, shooting range, race track, casino, anywhere you can to really get the most of your experience.

At the time of booking we’ll send you a list of do’s don’ts…some of which are obvious.  There are some venues that do not allow filming without permission like shows and casino floors…while there are some that are just illegal (ie: strip clubs).  Follow our guide so you stay out of trouble!  Read our terms and conditions for more information.

Q: Where do we pick up the filming equipment?

A: Depending on which package you choose, we will either have the GoPro’s waiting for you at your hotel Concierge or we will personally deliver them to your Hotel room.  Want exceptional service?  We’ll even ship your package to you prior to your trip so you can capture the adventure on the road or in the air prior to your arrival.


VIDEO PRODUCTION

Questions about the actual production of the video.

Q: What if we don’t like the video?

A: We promise you, you will have hours of fun watching and re-watching the video, but if someone has an upset spouse and doesn’t like your behavior in Vegas, we understand.  Unfortunately it takes us hours and hours to make these films, therefore we take great pride in delivering a finished product that we know you will love. Check out some of our previous videos’ we have made for ourselves and other Madmen to see what you think.  In addition, you’ll have full access for all of your raw, unedited footage as well which you should like because…you’re the one who filmed it!

Q: Will “everything” be in the video?

A: Anyone you record or put in the video is fair game on our part. If you recorded it, we will assume you think it’s relevant to relive. That being said, if there are things you don’t want the rest of the world to see, don’t leave a record of it.  We should mention that all (most) illegal activity capture on camera will be edited out……although public intoxication is okay.

Q: Can we request our own music?

A: Our mission is to make the video to your liking. You can make any requests you like for the video. If you want, slow-mo, reverse, fast forward, loud music or just some soft Kenny G in the background while you bong beers in the elevator, we aim to please.  Please note, any copy-written audio will not be allowed to be posted online.  That includes Facebook, Instagram and YouTube…so if you want to share your awesome video with friends and family, leave the music to us!

Q: How do we add pictures and videos from our personal devices?

A:  Want to add pictures and videos from your cell phones or personal devices?  Not a problem.  We’ll send you a private link with instructions that you can share with your group to ensure everything gets included!


FINANCIAL

Questions about payments and security deposits.

Q: Can we get paid for referrals?

A: You’re in luck. Do you know some people coming out to Vegas? Refer them to us. If they book, we will give you a $100 referral bonus for directing them our way. We appreciate our fellow Madmen and Women and we hope everyone has a good time with their experience and wants to spread the word.

Q: What if we cancel our trip? Is the money refundable?

A: Your money is no good to us if we don’t provide you with a memorable experience.  If you cancel your trip, we’ll give you a full refund.

Q: When is payment due?

A: Payment is due in full with deposit, 5 days before you arrive on your trip. There’s a lot of people who like to party in Vegas and this allows us time to get organized and make sure you have what you need when you need upon arrival.

Q: How do we pay?

A: There is a payment link set up online when you book. This payment link will let you do a group pay so each person can go on and pay their fair share. We have all been that person who gets stuck with the bill and ends up paying more than others.  When working with us, you can track who has and hasn’t paid so you can stay on them (yes, we thought of everything).


CONFIDENTIALITY

Questions about our confidentiality policies and procedures.

Q: Who will get copies of the videos?

A:  Only the person who booked the reservation (primary name on the reservation) will receive a copy of all video content.  That person will be responsible for distributing it to the group.  This way we’re not just sending your personal video content to anyone who asks!

Q: Will “everything” be in the video?

A: Anyone you record or put in the video is fair game on our part. If you recorded it, we will assume you think it’s relevant to relive. That being said, if there are things you don’t want the rest of the world to see, don’t leave a record of it.  We should mention that all (most) illegal activity capture on camera will be edited out……although public intoxication is okay.